Contact Center for Wherever, Whenever
Customer Engagement
Deliver customer experiences that build loyalty and set your business apart.
Contact Center enables organizations to handle customer interactions more efficiently while gaining actionable insights into performance and demand. With voice, email, and chat in one solution, teams can respond faster, work smarter, and deliver more consistent service.
Because it’s cloud-based, Contact Center can be deployed quickly, helping businesses improve customer experience without long implementation timelines or heavy infrastructure investments.
The Benefits of Contact Center Software as a Service (CCaaS)
Customer-Centric Engagement
Meet customers on their preferred channels-voice, email, or chat.
​
Stronger Outreach
Engage audiences more effectively with multichannel outbound communication.
Actionable Insights
Real-time and historical reporting helps managers improve performance today and plan more effectively for tomorrow.
Smarter Call Routing
Connect customers to the right agent at the right time to reduce transfers and frustration.
Improved Self-Service and Interactivity
IVRs and integrations help customers get answers faster while freeing agents for higher-value interactions.
Technology Designed to Improve CX—Right Now
AI-Powered Productivity for Customer-Facing Employees
Built-in tools such as AI Evaluator and AI Interaction Insights help organizations improve service quality, increase consistency, and respond more effectively to customer feedback.
AI Agent Assist
Make human agents better and more confident with suggested responses, information retrieval, and task automation.
AI Supervisor Assist
Enhance agent management with smarter coaching, instant clarity, and improved agent performance in real time.
An Intelligent Contact Center Right Inside Microsoft Teams
Advanced Customer Interaction Management
Capabilities such as intelligent routing, call queues, supervisor monitoring, and real-time insights help teams handle higher volumes more efficiently and deliver more consistent customer experiences without leaving Microsoft Teams.
A Single App for Agents and Supervisors
Agents handle voice and digital customer interactions inside the Teams interface they already use, while supervisors gain visibility and control without added complexity. This reduces onboarding time and keeps teams productive.
Greater Productivity with Integrated Elevate
and Contact Center
All-In-One Platform
Manage employee communications and customer engagement from a single, unified interface.
Advanced Call Handling
Access features like Dial-out, Callbacks, Relevant Caller Information, and Call Classifications directly within Elevate.
Greater Flexibility
Quickly assign Elevate users to call queues without onboarding them to a separate application.