Turn Every Patient Interaction Into a Better Experience
The Call Solutions USA Patient Experience Platform - Powered by Elevate + NexHealth
Healthcare Communication Doesn't Start and Stop
With a Phone Call
Patients may:
Call your practice
Visit your website
Schedule online
Complete digital forms
Ask questions
Receive appointment reminders
Provide insurance information
Make payments
Request follow-up
Need another appointment
The challenge?
These interactions can happen across multiple systems.
The opportunity is to connect them.
Built for Healthcare. Designed for Connection.
Patient communication involves more than convenience-it involves sensitive information.
The Call Solutions USA Patient Experience Platform combines NexHealth and Elevate to help practices create a connected patient experience while supporting secure, compliant communication and data workflows.
NexHealth is HIPAA and SOC 2 compliant, with safeguards designed to protect patient health information.
Key benefits:
HIPAA-compliant patient communications
SOC 2-compliant platform
Secure patient messaging
Digital forms and patient information collection
Practice management and EHR integrations
Automated appointment reminders and confirmations
Secure online payments
Patient information synchronized with supported systems
Less manual data entry for staff
Integrations
Your Systems Should Work Together. Not Against Each Other.
Your practice already has systems in place. The goal isn't to replace everything—it’s to help the technology you already rely on work together.
NexHealth supports a broad range of healthcare and dental practice management systems, including:
Dental
Dentrix | Dentrix Ascend | Dentrix Enterprise
Eaglesoft | Open Dental | Denticon
Curve Dental | Cloud9 | OrthoTrac
PracticeWorks | Dolphin | DentiMax
Carestack | Carestream
Healthcare
athenahealth | eClinicalWorks | NextGen
Modernizing Medicine (ModMed) | CareCloud
Cerner PowerChart | ChARM | CureMD
AdvancedMD
NexHealth notes that its supported systems and versions continue to expand, so compatibility should be confirmed for the specific system and version used by a practice.
Payments + Google Reviews
Make It Easier to Get Paid
From appointment to payment, remove unnecessary friction.
Patients can receive secure payment requests and pay using convenient digital payment options. NexHealth Payments supports major credit cards, Apple Pay, Google Pay and Affirm. For supported systems, payments can also synchronize with the practice ledger.
Benefits:
Secure digital payment requests
Online patient payments
Automated payment communication
Reduced manual entry
Ledger synchronization on supported systems
Easier collection from patients at home or on the go
Turn Great Experiences Into Great Reviews
Your patient's experience doesn't end when they leave the office.
After an appointment, NexHealth can automatically send review requests by text or email. Patients who have a positive experience can be guided toward leaving a Google Review, while lower ratings can remain private so your team has an opportunity to address the concern directly.
From appointment → to payment → to review.
Every interaction becomes another opportunity to strengthen your patient relationship.
The Patient Journey
One Patient. One Connected Journey.
Your patients don't think about which software they're using.
They simply expect their experience to be easy.
Google Search
↓
Find Your Practice
↓
Book an Appointment
↓
Receive Confirmation
↓
Complete Digital Forms
↓
Receive Reminders
↓
Arrive Prepared
↓
Pay Securely
↓
Leave a Review
↓
Receive Recall & Follow-Up
NexHealth itself presents the patient journey around finding a provider, scheduling, confirming, completing paperwork, paying, reviewing and returning for follow-up.
Every step connected. Every interaction working harder.
The Challenges
We Help Solve
Where Is Your Patient Experience Breaking Down?
Your team shouldn't have to spend the day chasing tasks that technology can help automate.
Missed Calls
Patients can't always reach the front desk when they need to.
Appointment Gaps
Cancellations and unused availability can mean lost revenue.
No-Shows
Patients forget appointments or fail to confirm.
Paperwork Bottlenecks
Staff spend valuable time entering information patients could provide themselves.
Unanswered Patient Questions
Patients want convenient communication—not phone tag.
Outstanding Balances
Collecting payments shouldn't require repeated calls and manual follow-up.
Missed Reviews
Happy patients may never think to leave a review unless they're prompted.
Recall Opportunities
Patients can fall through the cracks after their appointment.
Disconnected Systems
Staff shouldn't have to enter the same information into multiple platforms.