Terms and Definitions
Welcome to the Call Solutions USA Glossary:
Let’s go back to the basics and unravel the language of all things telephonic!
- Call Park: It's like putting a call on hold, but anyone can pick it up out of order.
- Call Pickup: Anyone can answer a call they hear coming in.
- DND (do not disturb): Puts the phone on silent.
- Night mode: Sends all calls to voicemail, and no phones ring. (Useful for a midday meeting, outside, lunch, or after-hours hours.)