Univerge Blue Cloud Services

UNIVERGE BLUE Unified Communications Platform

Welcome to UNIVERGE BLUE, the all-in-one cloud-based communication and collaboration platform to enhance business efficiency and connectivity. Enjoy reliable service with a high availability of 99.99% uptime. Whether your employees work in the exact location or globally, rest assured of accessible communication streams and increased productivity with an application suitable for everyone's needs.

Explore our key features and see how UNIVERGE BLUE can support your organization's needs.


SMS - Effective SMS Communication

  • Bulk Messaging: Send bulk SMS to reach multiple contacts simultaneously.
  • Two-Way Messaging: Engage in two-way SMS conversations for real-time communication.
  • AI-Powered Responses: Utilize UNIVERGE BLUE PULSE AI to automate responses and provide intelligent, context-aware replies.
  • Integration: Integrate SMS functionality with your CRM and other business tools.
  • Availability Status: Check your colleagues' availability status. They can easily adjust their status to “Available, On-Break, Busy, Do not disturb, Out sick, On Vacation, or Off Work.”

FILE SHARING - Secure and Easy File Sharing

  • Cloud Storage: Store and share files securely in the cloud.
  • Collaboration: Collaborate on documents in real-time with colleagues.
  • File Versioning: Access and manage multiple versions of your documents.
  • Permissions Management: Control access with customizable permissions for each file or folder.
  • Integration: Seamlessly integrate with popular productivity tools for enhanced workflow.
file sharing

MEET - Effortless Online Meetings

  • HD Video and Audio: Experience crystal-clear video and audio for seamless communication.
  • Screen Sharing: Share your screen with participants to enhance collaboration.
  • Virtual Backgrounds: Customize your meeting environment with virtual backgrounds.
  • Multi-Device Access: Join video conferences from any device, anywhere.
  • Scheduling: Schedule and manage video conferences with ease.
  • Recording: Record meetings for future reference or for those who couldn't attend.
  • Integrated Chat: Communicate effectively with in-meeting chat options.
  • Notes: Take notes, which will automatically be sent to all meeting attendees.

WEBINAR - Engaging and Interactive Webinars

  • High Capacity: Host webinars with a high capacity of attendees.
  • Interactive Tools: Utilize Q&A, polling, and hand-raising/emoticon features to engage your audience.
  • Custom Branding: Personalize your webinar with custom branding and registration pages.
  • Analytics: Gain insights with detailed analytics on attendee engagement and performance.
  • On-Demand Viewing: Provide recorded webinars for on-demand access.

CALL CENTER – Comprehensive Call Analytics and Streamlined Processes

  • Live Monitoring: Monitor live calls to ensure quality and provide real-time support to agents.
  • Call Analytics: Access detailed analytics on call volumes, durations, wait times, and agent performance to identify trends and areas for improvement.
  • Call Recording: Record calls for quality assurance, training, and compliance.
  • Remote Agent Support: Enable agents with robust remote work capabilities to work from anywhere.
  • Auto Attendant: Use an automated attendant to greet callers and direct them to the appropriate extension or voicemail.

Univerge Blue Connect Bridge

UNIVERGE BLUE CONNECT BRIDGE is a powerful solution designed to seamlessly integrate your existing phone system with modern cloud communication features. It bridges the gap between traditional telephony and advanced cloud capabilities, providing a robust, flexible, and cost-effective way to enhance your business communications.


UNIVERGE BLUE CONNECT seamlessly integrates with Microsoft Teams to offer a powerful unified communication and collaboration solution. This integration enhances Microsoft Teams with advanced voice, video, and collaboration features, providing a comprehensive platform that meets all your business communication needs.

To book a personalized DEMO tailored to your organization's unique needs, please reach out via our Bookings Page or at 972-440-2242.


Recently Completed Jobs

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Grapevine, TX

The client needed to improve call queuing functionality with VOIP. We set our client up with UNIVERGE BLUE CONNECT to assist and improve their call queuing functionality.


The client required VOIP and call center assistance to enhance customer service efficiency and responsiveness. Leveraging UNIVERGE BLUE CONNECT our client is able to enjoy features to enhance customer service and improve their call and engagement res...

Scottsdale, AZ

The client needed to improve call recording capabilities with VOIP. UNIVERGE BLUE CONNECT offered the perfect solution to their requirements.

Our customers love us!

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5 out of 18 reviews


Posted on Google

I have been using Geoff and his team for 'white glove' VOIP services for my cybersecurity business for more than two years. The NEC platform has worked incredibly well for me and with integrating with our various CRM, PSA and other platforms. I lo...

Dallas, TX

Posted on Google

Geoff has been fantastic and has provided us the best technology. For service, he has always been prompt and proactive with any request that I have made, which is hard to find these days.

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In today's rapidly evolving business landscape, the demand for cloud communication solutions has skyrocketed as companies transition away from traditional methods in favor of more innovative and efficient alternatives.

Call Solutions USA offers top-notch Voice over IP (VoIP) services to businesses in the Dallas-Fort Worth area. Contact us today to learn more.

Unlock productivity with UNIVERGE BLUE CONNECT with Teams - the ultimate solution for seamless communication & collaboration in today's digital world! Top of Form

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